How long does it take to process an order?

At JewelsOrJewellery, each jewelry piece is carefully handcrafted with attention to detail.

  • Standard Orders: Typically processed within 7–14 working days.

  • Custom or Personalized Orders: May require extra time depending on the complexity of the design.

We ensure every piece meets our high-quality standards before it is shipped, so you receive jewelry that is perfect and ready to shine.

Do you offer international shipping?

Yes! JewelsOrJewellery proudly ships worldwide from Pakistan.

  • We partner with trusted international couriers such as DHL, FedEx, and UPS.

  • Your jewelry is handled with care and delivered safely no matter where you are in the world.

  • Estimated delivery times vary depending on your location and customs processing.

Is my jewellery shipment secure and insured?

Absolutely! At JewelsOrJewellery, the safety of your order is our top priority.

  • Every shipment is fully insured for its total value.

  • Jewelry is securely packaged to prevent damage during transit.

  • All orders are sent with tracking and signature confirmation.

  • Your piece is protected from the moment it leaves our studio until it safely arrives at your doorstep. ✨

How is the jewellery packaged?

At JewelsOrJewellery, every order is packed with the utmost care.

  • Jewelry is placed in secure, tamper-proof, and discreet packaging.

  • The outer package does not reveal that it contains jewelry or precious items.

  • This ensures complete confidentiality and security during transit. ✨

How long does delivery take after dispatch?

Once your order is dispatched from JewelsOrJewellery, the estimated delivery time is:

  • International Orders: Typically 5–10 business days.

  • Delivery may vary depending on customs clearance and local courier services.

  • You will receive tracking information so you can monitor your order every step of the way.

Will I have to pay customs duties or taxes?

Yes, international orders from JewelsOrJewellery may be subject to:

  • Customs duties, VAT, or import taxes based on your country’s regulations.

  • These charges are not included in the product price or shipping cost.

  • Customers are responsible for paying any customs or import fees upon delivery.

Will I receive tracking information for my order?

Yes! Once your order from JewelsOrJewellery is shipped:

  • You will receive a tracking number along with courier service details.

  • This allows you to easily track your shipment until it reaches your doorstep.

  • Our support team is always available to assist you and ensure your order is delivered safely and on time. ✨

What happens if my order is lost or damaged during shipping?

At JewelsOrJewellery, all shipments are fully insured.

  • In the rare event that your order is lost or damaged during transit, our team will assist you every step of the way.

  • We will guide you through the insurance claim process to ensure a smooth and hassle-free resolution.

  • Your satisfaction and peace of mind are our top priorities. ✨

How can I contact customer support for shipping-related queries?

For any shipping-related questions or special delivery requests, you can reach JewelsOrJewellery Customer Support via:

Our team is always ready to assist you and ensure your order reaches you safely and on time. ✨