Thank You for Shopping with JewelsOrJewellery

At JewelsOrJewellery, we are dedicated to providing premium-quality jewelry and ensuring complete customer satisfaction with every purchase.

Order Cancellation

  • Orders can be cancelled within 24 hours of placement.

  • Orders that are already processed or shipped cannot be cancelled.

  • Customized, engraved, or made-to-order items cannot be cancelled once production begins.

Returns & Refunds

We accept returns only in the following cases:

  • Product is defective or damaged

  • Wrong item delivered

  • Manufacturing fault

Return Period

  • Requests must be made within 7 days of delivery

  • Items must be unused, unworn, and in original packaging with invoice

Non-Returnable Items

  • Customized/engraved jewelry

  • Earrings (for hygiene reasons)

  • Sale or discounted items

  • Altered or resized products

Refund Processing

  • Approved refunds are processed within 7–10 business days

  • Refunds are issued via the original payment method only

  • Shipping and handling charges are non-refundable

Chargebacks

  • Unauthorized chargebacks without contacting our customer support may result in order cancellation and blacklisting.